Questions.Straight answers.
Everything people usually ask before working with us, answered plainly. If yours is not here, just ask.
Questions
Ask us anything
What does the free audit cover?
We look at your website and your search presence, then record a short video walking through what we find. That includes how the site behaves on a phone, how easy it is to contact you, how you appear on Google and Google Maps, and whether AI tools can find accurate information about your business. The video ends with the fixes we would make first, explained in plain English.
What happens after the audit?
You watch the video and decide what you want to do. If you would like us to do the work, we agree a fixed price and a plan before anything starts. If you would rather make the fixes yourself, or do nothing at all, that is fine too. There are no pushy follow-ups and we never add you to a mailing list.
Do you only work with businesses in Essex?
We are based in Essex and most of our clients are here, because local knowledge genuinely helps with local search. But nothing about the work requires us to be on your doorstep. If you are outside the county and like the sound of how we work, get in touch and we will tell you honestly whether we are a good fit.
Who owns the website you build?
You do. The domain, the design, the words and the images all belong to you, and if you ever decide to move on you take everything with you. We would rather keep clients through good work than through lock-in.
What does AI search visibility actually mean?
A growing number of people ask tools like ChatGPT for recommendations instead of scrolling through search results. Those tools read websites in much the same way search engines do, and they favour clear, accurate, well structured information. We build your site so these tools can understand what you do, where you work and how to contact you, which makes it more likely they mention you when someone nearby asks.
How does the contact process work?
Fill in the short form on our homepage, or email hello@ranso.co.uk, or call or text 07756 482563. Tell us your business name and your current website address if you have one. We reply personally, one human to another, and what happens next is entirely up to you.
Can you rebuild or fix our existing website?
Yes. Sometimes the right answer is a fresh build and sometimes it is repairing and improving what you already have. The audit is where we work out which applies to you. Either way, you keep your domain, your email addresses and the search history your business has already earned.
Why does a fast website matter so much?
Most people looking for a trade or a table are on a phone, often on a weak signal. A slow site loses them before it has said a word, and speed also feeds into how Google ranks you. We build every site to load quickly on a real phone on a real connection, not just on office broadband.
Do we have to look after the website ourselves?
Only if you want to. With a care plan we handle updates, security, backups and content changes, and keep improving the site month by month. If you would rather run it yourself, we hand everything over properly and show you how it all works.
What do you need from us to get started?
A short conversation about your business: the work you want more of, the areas you cover and why customers choose you. Photos of your real work help a lot. The writing, the design and the technical setup are our job, so the demand on your time stays small.
Still curious
Ask us the awkward ones too
If your question is not answered here, email or call and we will give you a straight answer, including when the honest answer is that you do not need us yet.
Next step
Start with the free audit
The form on our homepage is short, and the reply comes from a person, not a sequence.
Get a free audit